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Company Currys
Role Store Manager
Difficulty hard
Location Birmingham
Industry: Retail & Hospitality
Type: Situational

The Interview Question:

How would you handle a customer who wants to return an expensive TV after several weeks claiming it’s faulty?

Helpful Tips & Advice

Electronics returns can be contentious. Show balancing customer rights with preventing return abuse.
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Sample Answer with Situational Framework

Customer Rights Understanding: I understand consumer rights - customers have 30 ...

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