Company Relay Technologies
Role Head of Product
Difficulty hard
Location London UK
Industry: Technology Startup
Type: Behavioural

The Interview Question:

Describe a time you used customer feedback to fundamentally change a product direction.

Helpful Tips & Advice

Relay Technologies values product teams that listen deeply and act decisively. Show that you gathered feedback rigorously, that you were willing to change course based on what you heard even if it was uncomfortable, and that the new direction delivered better outcomes.
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Sample Answer with STAR Framework

Situation: As head of product at an early-stage fintech company, I had been lead...

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