Terms of Use - Smash Interviews

Terms of Use

Last Updated: 16 October, 2025

1. Introduction

Welcome to Smash Interviews (“we,” “us,” “our,” or the “Site”). These Terms of Use (“Terms”) govern your access to and use of smashinterviews.co.uk, including all content, features, and services offered through the Site.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site.

1.1 About Us

Trading Name: Smash Interviews is a product of Donesa Group Ltd
Registered Address: 20-22 Wenlock Road, London, England, N1 7GU
Contact Email: hello@smashinterviews.co.uk
Governed By: Laws of United Kingdom

2. Eligibility

2.1 Age Requirement

You must be at least 18 years old to create an account and use our services. By registering, you confirm that you meet this age requirement.

2.2 Account Registration

You must provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
You are solely responsible for all activities under your account

3. Services Provided

3.1 Free Account

Free accounts include:

Access to 10 free interview questions (one-time trial)
Access to 3 sample answers (one-time trial)
Ability to submit up to 5 questions per month
Browse by job roles, questions, companies or industries
Basic search functionality

3.2 Premium Subscription (£9/month or £90/year)

Premium subscriptions include:

Unlimited access to all interview questions
Unlimited access to sample answers with answers framework
Advanced search and filtering
Save favourite questions
Submit unlimited questions
Weekly new content updates
Priority support

3.3 Question Database

Our database contains real interview questions submitted by users and curated by our team:

UK companies (NHS, Tesco, Amazon UK, Civil Service, HSBC, etc.)
Various industries (Healthcare, Retail, Technology, Finance, Civil Service, etc.)
Different job roles and difficulty levels

4. Subscription Terms

4.1 Billing and Payment

Subscriptions are billed monthly (£9) or annually (£90)
All payments are processed securely through Stripe
Prices are in British Pounds (GBP) and include VAT if/where applicable
Payment is due immediately upon subscription purchase
Subscriptions automatically renew unless cancelled

4.2 Free Trial

New users receive:

10 free question views (one-time)
3 free answer views (one-time)
No credit card required for free trial

4.3 Subscription Renewal

Monthly subscriptions renew every 30 days
Annual subscriptions renew every 365 days
You will be charged automatically on your renewal date
Stripe may send email reminders before renewal
You can cancel at any time before the next billing cycle

4.4 Cancellation Policy

You may cancel your subscription at any time
Cancellations take effect at the end of the current billing period
You will retain access until the end of your paid period
No refunds for partial months or unused time
To cancel: Go to Account → Cancel Subscription

4.5 14-Day Cooling-Off Period (Consumer Rights Act 2015)

Under UK law, you have the right to cancel your subscription within 14 days of purchase for a full refund, unless:

You have accessed premium content during this period
By accessing premium content, you acknowledge that you waive your right to the 14-day cooling-off period

To exercise this right, contact us at hello@smashinterviews.co.uk within 14 days of purchase.

4.6 Refund Policy

Within 14 days: Full refund if no premium content accessed
After 14 days: No refunds for subscription fees
Exceptions: Refunds may be issued at our sole discretion for technical issues preventing service access
Refunds processed within 5-10 business days to original payment method

4.7 Price Changes

We reserve the right to change subscription prices
Price changes will not affect current subscription periods
You will be notified at least 30 days before any price increase
Continued use after notification constitutes acceptance of new prices

5. User Content and Conduct

5.1 Question Submissions

When you submit interview questions, you:

Grant us a perpetual, worldwide, non-exclusive, royalty-free license to use, display, and distribute your submissions
Confirm the content is accurate and based on real interview experiences
Agree not to submit copyrighted material, confidential company information, or false content
Understand submissions will be reviewed before publication
Retain ownership of your content but grant us usage rights

5.2 Prohibited Conduct

You must not:

Share your account credentials with others
Use bots, scrapers, or automated tools to access the Site
Copy, reproduce, or redistribute premium content
Submit false, misleading, or spam content
Attempt to circumvent content access restrictions
Reverse engineer or attempt to extract our database
Use the service for illegal purposes
Harass, abuse, or harm other users
Upload viruses, malware, or malicious code
Impersonate others or misrepresent your affiliation

5.3 Content Moderation

We reserve the right to:

Review and approve all user-submitted questions
Edit submissions for clarity, grammar, or accuracy
Reject or remove content that violates these Terms
Suspend or terminate accounts for violations

6. Intellectual Property Rights

6.1 Our Content

All content on the Site, including but not limited to:

Question database and answers
Sample answers and frameworks
Website design and layout
Logo, branding, and graphics
Text, code, and software

is owned by us or our licensors and protected by UK and international copyright laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

Access and view content for personal, non-commercial use
Print or download content for personal interview preparation
Not to redistribute, resell, or republish content

6.3 Trademarks

“Smash Interviews” and our logo are trademarks. You may not use them without our written permission.

6.4 DMCA / Copyright Complaints

If you believe content infringes your copyright, contact us at hello@smashinterviews.co.uk with:

Description of copyrighted work
Location of infringing material
Your contact information
Statement of good faith belief
Statement of accuracy under penalty of perjury

7. Disclaimers and Limitations of Liability

7.1 “As Is” Service

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Accuracy, completeness, or reliability of content
Uninterrupted or error-free service
Fitness for a particular purpose
Non-infringement

7.2 No Guarantee of Interview Success

Our content is for educational and preparatory purposes only
We do not guarantee interview success or job offers
Interview questions are user-submitted and may not reflect current practices
Companies may change interview processes at any time

7.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW:

We are not liable for any indirect, incidental, consequential, or punitive damages
Our total liability shall not exceed the amount you paid in the 12 months preceding the claim
We are not liable for third-party content, links, or user submissions
We are not liable for technical issues, data loss, or service interruptions

7.4 Nature and Accuracy of Content

Use of Simulated Content
By subscribing to this service, you acknowledge that our database includes content, such as certain questions, answers, and scenarios, which are simulations. These materials are not derived from actual examinations or real-world situations but have been created by our experts to provide practice and test-preparation resources.

Purpose of Simulations
The purpose of the simulated content is to offer a comprehensive and diverse set of practice materials. These are designed to:
– Mimic the format and style of questions and scenarios encountered in real examinations or practical situations.
– Cover a wider range of topics and variations than may be available from actual public exam data.
– Provide a challenging and structured practice experience to help you develop your skills and knowledge.

No Guarantee of Perfect Replication
You accept that, by its very nature, simulated content is not an exact replica of any actual examination or real-world event. While we strive to make our simulations as realistic and accurate as possible, we do not guarantee that:
The topics, difficulty, or wording of simulated questions will perfectly match those in any actual test.
Your performance on our simulated content will be a precise predictor of your performance on any real examination.

User Responsibility
You agree to use this service and its simulated content as a study aid and supplementary tool only. You are responsible for ensuring your preparation strategy is comprehensive and includes other relevant resources. The company is not liable for any discrepancies between our simulated content and actual exam material.

Errors and Corrections
While we make every reasonable effort to ensure our content, including simulations, is accurate, we do not warrant that it will be entirely error-free. If you identify any inaccuracies, you may report them via our customer support channel. We will make reasonable efforts to investigate and correct any verified errors.

No Professional Advice
The content of the database is for informational and educational purposes only. It is not a substitute for professional advice, and you should not rely on it as such. The company does not accept any liability for any loss or damage arising from your use of or reliance on the information provided in the database.

7.5 Exceptions

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under UK law

8. Data Protection and Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with UK GDPR.

Key points:

We collect minimal personal data (name, email, payment info [collected by Stripe])
Data is stored securely and never sold to third parties
You have rights to access, correct, or delete your data
See our full Privacy Policy for details

9. Third-Party Services

9.1 Stripe Payment Processing

Payments are processed by Stripe, Inc.
Stripe’s terms apply to all payment transactions
We do not store your full credit card details
View Stripe’s terms at: stripe.com/gb/legal

9.2 External Links

Our Site may contain links to third-party websites
We are not responsible for third-party content or practices
Review third-party terms before using their services

10. Termination

10.1 By You

You may terminate your account at any time by:

Cancelling your subscription through Account Settings
Contacting us at hello@smashinterviews.co.uk
Your access ends at the end of your billing period

10.2 By Us

We may suspend or terminate your account immediately if you:

Violate these Terms
Engage in fraudulent activity
Abuse or misuse the service
Fail to pay subscription fees

10.3 Effect of Termination

Upon termination:

Your access to premium content ends immediately (or at period end for cancellations)
Submitted questions remain in our database (per license granted)
No refunds unless required by law
Saved data may be deleted after 90 days

11. Changes to Terms

11.1 Modification Rights

We reserve the right to modify these Terms at any time. Changes will be effective:

Immediately for new users upon posting
After 30 days’ notice for existing users

11.2 Notification

We will notify you of material changes by:

Email to your registered address
Prominent notice on the Site
Update to the “Last Updated” date

11.3 Acceptance

Continued use after changes constitutes acceptance. If you do not agree, you must stop using the Site and cancel your subscription.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of United Kingdom.

12.2 Jurisdiction

The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms.

12.3 Informal Resolution

Before pursuing legal action, please contact us at hello@smashinterviews.co.uk to resolve the issue informally.

12.4 Alternative Dispute Resolution

If based in the EU, you may access the EU Online Dispute Resolution platform at: ec.europa.eu/consumers/odr

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

13.2 Severability

If any provision is found invalid, the remaining provisions remain in full force.

13.3 Waiver

Our failure to enforce any right does not constitute a waiver of that right.

13.4 Assignment

You may not assign these Terms. We may assign our rights without notice.

13.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

13.6 No Agency

Nothing in these Terms creates a partnership, employment, or agency relationship.

14. Contact Information

For questions about these Terms, contact us:

Email: hello@smashinterviews.co.uk
Website: smashinterviews.co.uk

For complaints or concerns:

Email us first at hello@smashinterviews.co.uk
We aim to respond within 14 business days

15. Accessibility

We are committed to making our Site accessible to all users. If you experience accessibility issues, please contact us.

By using Smash Interviews, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

Last Updated: 16/10/2025
Version: 1.0